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Shipping & Returns 

1 - Shipping Policy

1.1 Shipping Methods:

We offer various shipping methods to accommodate your needs. The available options will be presented to you during the checkout process. The shipping methods may include standard shipping, expedited shipping, and same-day delivery (where applicable).

 

1.2 Processing Time:

Orders are usually processed within 2-3 business days after payment verification when items are in stock. Please note that processing times may be longer during peak seasons or promotional events. 

 

1.3 Shipping Time:

The shipping time will vary depending on your selected shipping method and the destination of your order. Standard shipping typically takes between 3-7 business days. Shipping time on pre-orders may vary per each companies shipping time. If items become delayed when ordered, Mamoos will notify the customer. 

 

1.4 Shipping Charges:

Shipping charges will be calculated based on your order's total weight, shipping method, destination, and promotional events. The shipping costs will be displayed at the checkout before you confirm your purchase.

 

1.5 Shipment Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status and estimated delivery date of your package.

 

1.6 Delivery Issues:

In the event of any delivery issues or concerns, please contact our customer support team, and we will promptly assist you in resolving the matter.

2 - Return & Exchange Policy

2.1 Eligibility for Returns:

We want you to be satisfied with your purchase. If you are not entirely happy with your order, you may be eligible for a return. To qualify for a return, the following conditions must be met:

 

  • The return request must be made within 14 days of receiving the product(s).

  • The item(s) must be unused, in their original packaging, and in the same condition as when received.

  • Any tags, labels, or protective seals must still be intact.

 

2.2 Non-Returnable Items:

Certain items are non-returnable, including but not limited to:

 

  • Intimate apparel and undergarments.

  • Earrings and other pierced jewelry.

  • Personalized or custom-made products.

  • Items marked as "Final Sale" or "Clearance."

 

2.3 Return Process:

To initiate a return, please follow these steps:

 

  • Contact our customer support team within 14 days of receiving your order and provide your order number and reason for the return.

  • Our team will guide you through the return process and provide you with a return shipping label (if applicable).

  • Securely package the item(s) and affix the provided return shipping label (if applicable).

  • Drop off the package at the designated shipping carrier's location or schedule a pickup.

 

2.4 Return Shipping Costs:

For eligible returns due to a defective or damaged item, Mamoos LLC will cover the return shipping costs. For all other return reasons, the customer will be responsible for the return shipping expenses.

 

2.5 Refunds:

Once the returned item(s) have been received and inspected, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 5 business days for the refund to be reflected in your account.

 

3. Exchange Policy:

If you wish to exchange an item for a different size, color, or style, please contact our customer support team within 14 days of receiving your order. We will guide you through the exchange process and assist you in getting the desired product.

 

4. Contact Us:

If you have any questions or need further assistance regarding our Shipping and Return Policy, please feel free to contact our customer support team:

 

Email: Mamoosboutique@gmail.com

 

Mamoos LLC reserves the right to amend or update this Shipping and Return Policy at any time without prior notice. Please review this page periodically to stay informed about any changes that may affect your shopping experience.

 

Thank you for choosing Mamoos LLC for your mobile boutique shopping needs. We appreciate your business!

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